Terms & Conditions

Important policies governing online orders, 1-Year UAE warranty coverage, and in-shop installations.

1. Currency & Pricing

All prices displayed on this website are listed in United Arab Emirates Dirhams (AED). In accordance with UAE Federal Tax Authority (FTA) regulations, prices are subject to 5% Value Added Tax (VAT), which is clearly calculated and displayed at checkout.

2. 1-Year Official UAE Warranty

All electronic units (including Android screens, amplifiers, subwoofers, 360 camera modules, and radar sensors) are backed by our official 1-Year replacement warranty.
• Warranty covers manufacturing defects, firmware lockups, touchscreen responsiveness failures, and internal amplifier chip faults.
• Warranty does not cover physical accidental damage, water immersion (except IP-rated external cameras), or unauthorized tampering/wire cutting.

3. UAE Delivery & Shipping

Orders are delivered across all 7 Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, RAK, Fujairah, and UAQ).
• Orders with subtotal AED 500 or higher qualify for FREE standard delivery.
• Standard delivery takes 24 to 48 hours. Same-day delivery is available within Dubai for orders confirmed before 2:00 PM.

4. Workshop Installation Terms

Installation services performed at our Umm Ramool, Dubai facility are guaranteed for craftsmanship. Our technicians utilize plug-and-play ISO harnesses to maintain vehicle factory warranty integrity. Customers are advised to inspect the installation and audio/camera calibration with the technician before leaving the premises.

5. Returns & Exchanges

Products in uninstalled, original unopened packaging may be returned or exchanged within 7 days of delivery. For return assistance or warranty claims, contact our Dubai helpline on WhatsApp: +971 52 979 8935.